Support
Tell us what it is about. We usually reply within two working days.
You are not signed in. That is fine, but with an account we can help you faster, because we can see your bookings straight away.
Reporting illegal content or harassment? That does not go through this form but through the report function on the profile, event or message itself. There the reference is unambiguous. If that is not possible, write to info@getdraht.de.
Common questions
I forgot my password.
On the sign-in page, tap “Forgot password”. You will get an email with a link that is valid for 60 minutes. If nothing arrives, check your spam folder.
How do I delete my account?
In the app under Settings → Delete account. The account is anonymised and deactivated; booking data is only kept for as long as statutory retention duties require.
My booking request does not show up for the recipient.
Check whether the slot is still open. A slot that is already taken accepts no further requests. If an earlier request was declined, only that sender is blocked for that slot, not the whole event.
Why don’t I see any Spotify or SoundCloud players?
They only load after your consent. On the web via the cookie settings, in the app under Settings → External media.
Can I use Draht without sharing my location?
Yes. Without location you search by entering a place instead of using the radius; everything else works unchanged.